Sustainability Report 2019

Related Links

Service

Sustainability Road Map 2019–2020

GRI

Themes

For the 2019 reporting year and looking ahead to 2020, we have set ourselves the following focal points and objectives as part of our sustainability strategy.

Objectives

 

Spheres of activity

 

What we achieved in 2019

 

 

Outlook for 2020

*

Energy efficiency class A or better based on primary energy analysis.

 

 

 

 

 

 

 

 

Sustainable Corporate Governance

 

 

 

 

 

 

 

 

Vonovia steers sustainability and embeds it in business processes and corporate management.

 

Expansion of Vonovia’s sustainability strategy and road map (including sustainability objectives)

 

Sustainability strategy developed as part of the 2019 strategy process (and to be developed further in 2020)

 

Sustainability department (reporting to the CEO) established and Sustainability Committee set up at Management Board level

Commitment to selected Sustainable Development Goals (SDGs) and the UN Global Compact formalized

New materiality analysis conducted

Vonovia maintains regular dialogue with all of its key stakeholders.

 

Dialogue with customers, tenant associations, cities and municipalities, policymakers, shareholders, the general public and the social environment

Involvement in associations, cooperation with academic institutions

 

179 tenant meetings and consultation processes completed

 

Consultation processes with tenants, cities and municipalities continued and expanded

Discourse process continued with second Vonovia climate conference

Key stakeholders surveyed as part of new materiality analysis

 

 

“Outlook for climate-neutral housing” (Perspektiven klimaneutralen Wohnens) discourse process launched (First Vonovia climate conference)

 

Vonovia acts as a reliable and trustworthy partner.

 

Compliance with standards of good corporate governance, safeguarded by independent whistleblower systems

Labor, social and environmental standards in the supply chain

Diversity in management and control bodies

 

Compliance and data protection training sessions conducted

 

Anti-corruption, money laundering prevention and whistleblowing policies introduced

Vonovia Declaration of Respect for Human Rights published

ESG targets introduced as part of the variable remuneration paid to the CEO and CFO

 

 

New partner portal for suppliers and Business Partner Code implemented

 

 

 

Share of women in management and control bodies – Management Board: 25%, Supervisory Board: 33.3% – achieved

 

 

 

 

 

 

 

 

 

Environment and Climate Protection

 

 

 

 

 

 

 

 

Vonovia contributes to compliance with climate protection targets and carbon reductions in its existing portfolio.

 

Energy-efficient modernization measures to boost energy efficiency

Investment programs focused on carbon savings

Technical concepts for the replacement of oil heating and use of hybrid heating systems

 

Modernization rate of 3.7% and carbon savings of around 16,000 t achieved

 

Around 3% modernization rate in 2020 and carbon savings of around 13,000 t achieved

Steering concept developed for focusing on CO2 in the portfolio

Increased use of hybrid heating systems

 

 

“Energiesprong” pilot project launched for climate-friendly serial modernization

 

Vonovia is building new homes featuring energy-optimized design.

 

Creation of affordable living space using new construction & densification measures

Increasing focus on high energy efficiency classes and KfW standards

 

870 new apartments completed for the portfolio (to hold)

 

Around 900 apartments completed for the portfolio (to hold) in Germany

85% of new buildings completed in line with efficiency class A or better*

 

 

Over 20% of all development projects completed in 2019 awarded sustainability certificates (e.g., DGNB Gold)

 

Vonovia is expanding its innovations in the area of renewable energy systems.

 

Renewable energy business areas (“1,000 roofs” photovoltaic program)

Expansion of electromobility

Supplier of certified green electricity

Neighborhood systems/sector coupling

 

84 new PV facilities erected, a total of 289 in operation (generating approx. 10,000 MWh of solar power)

 

Continuation and further expansion of the “1,000 roofs” program

Carbon emissions in the Bochum-Weitmar innovation neighborhood slashed by 60%

Measures launched to develop public charging points for electromobility

 

 

Headquarters in Bochum switched over to green electricity supply

 

 

 

Cooperation launched with the Fraunhofer Institute on energy sector coupling in the neighborhood

 

Vonovia promotes the diversity of flora and fauna in its portfolio locations.

 

Biodiversity (wildflower meadows, insect habitats)

Cooperation with partners to achieve objectives

 

Cooperation with NABU to launch pilot projects for wildflower meadows and insect habitats/the planting of trees implemented

 

Wildflower meadows expanded to cover an area of 100,000 m2 and 100 insect habitats

 

 

 

 

 

 

 

 

Society and Customers

 

 

 

 

 

 

 

 

Vonovia fulfills its service promise and achieves a high level of customer satisfaction.

 

Quarterly customer satisfaction surveys

Continuous improvements in service quality

 

New survey tool “AktivBo” introduced

 

Communication and service quality improved with the introduction of a tenant app

Improvement in CSI achieved thanks to continuous implementation of measures derived from customer surveys

 

 

Measures derived from new tool to foster a better understanding of customer feedback

 

Vonovia provides needs-based living space for broad sections of the population and continuously improves the standard of comfort that its properties offer.

 

Refurbishment and modernization, measures to increase standards of comfort

Senior-friendly, accessible refurbishment and conversion

Voluntary commitments to protecting tenants’ existing rights

 

€ 482 million invested in (capitalized) maintenance and € 997 million in modernization

 

One in three newly rented apartments made accessible

Continuation of voluntary commitment for modernization (€ 2 limit) continued

Over-70s arrangement to ensure affordable housing for tenants aged over 70 continued

Hardship management continued

 

 

Around 15,000 apartments (partially) modernized to make them senior-friendly

 

 

 

Modernization cost allocation limited to max. € 2/m2, over 70s arrangement: ensuring affordable housing for tenants aged over 70 – help for 176 customers

 

 

 

Hardship management: 1,600 customers provided with assistance in connection with 13,200 modernization measures

 

Vonovia uses community development measures to create vibrant and future-fit neighborhoods.

 

Community development programs including construction measures, residential environment and infrastructure components

Corporate citizenship and philanthropy / cooperation with social and cultural institutions

 

13 community development projects implemented with an investment volume of around € 60 million

 

Community development projects in partnership with city and municipal authorities continued and new community developments launched

Funding concept and social projects expanded further

 

 

Grants for social projects and facilities totaling more than € 900,000, new funding concepts put in place

 

 

 

 

 

 

 

 

 

Employees

 

 

 

 

 

 

 

 

Vonovia is an attractive employer for current, potential and former employees.

 

Employee satisfaction and loyalty

Recruitment and onboarding

 

Employee survey conducted

 

Outlook for employee survey in period leading up to 2021: measures from structured bottom-up process implemented

SuccessFactors recruitment and onboarding introduced

 

 

Survey reveals high level of employee satisfaction of 72%

 

Vonovia is committed to employee development and produces outstanding specialists and managers.

 

Development of career paths & succession planning

Development of (top) talents

 

Implementation of (senior) management development programs

 

Further development and expansion across all levels

SuccessFactors Learning, Performance & Goals, Succession & Development introduced

 

 

Implementation of management training sessions

 

Vonovia puts a shared culture of diversity, performance and appreciation into practice in an agile organization that is open to change.

 

Supporting digitalization

Diversity

Leadership philosophy & values

 

Integrating refugees into the training system

 

Proportion of female managers at the first and second levels below the Management Board increased to 30% by the end of 2021

 

 

Works agreement on mobile working introduced at the holding company

 

 

 

Increase in the proportion of women at the first level below the Management Board

 

 Target achieved

 

In implementation phase

 

 

 

Results

Themenfilter EN