Sustainability Report 2019

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Outlook for 2020

We will continue to pursue and expand our customer focus. This will involve:

  • Further improving the quality of our communications and service with the tenant app
  • Boosting customer satisfaction by implementing measures developed based on the customer survey on an ongoing basis
  • Pressing ahead with our senior-friendly apartment conversions and converting at least one in three newly rented apartments to make them accessible
  • Continuing to implement our voluntary commitments to protect tenants in cases involving modernization work and hardship
  • Continuing with community development projects in collaboration with city and municipal authorities and launching new community development projects
  • Further expanding our funding framework and social projects

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