Outlook for 2019
In the medium term, we intend to expand the current scale of our customer satisfaction surveys further.
We will push forward with our conversion measures for accessible homes in 2019 and within this context also aim to increase the speed with which elevators are repaired and installed while also reducing the costs associated with this work.
We also plan to invest more in customer services in order to increase the amount of services we offer.
We will again implement new neighborhood development measures in 2019 and improve communities and the standard of living in our neighborhoods, such as Stuttgart-Kornwestheim or Dresden-Altreick, for example, by putting new ideas into practice.