Annual Report 2020

Key Events During the Reporting Period

The coronavirus pandemic is having a pronounced adverse impact on the world’s economies, plunging them into a full-fledged recession. According to calculations by the Federal Statistical Office, economic output in Germany declined by 5.0% in 2020. To date, Vonovia’s business model has proven to be robust and resilient throughout the pandemic. In the absence of any considerable impact on its net assets, financial position and results of operations, Vonovia can report positive business development in the 2020 fiscal year. During the coronavirus crisis, we were able to successfully maintain our business processes and protect our employees and customers alike. Digitalized processes allowed a large number of our employees to switch seamlessly between working on location and working from home.

The Act on Rent Controls in the Housing Sector in Berlin (“rent freeze”), which came into force in February 2020 and whose constitutionality is still subject to question, has also had no material impact on our business.

After Vonovia initiated a squeeze-out for Hembla, corresponding measures aimed at the operational and financial integration of the business in Sweden based on the model of the existing management platform have been implemented and are going to plan based on the company’s experience of integration measures in the past.

Vonovia has strengthened its development business by expanding its activities in the Rhine-Main region with the complete acquisition of the project developer Bien-Ries GmbH, Hanau, at the beginning of April 2020. Work on integrating it into the development organization operating under the BUWOG name started in the course of 2020 and will be continued in 2021. The Bien-Ries business was included in the consolidated financial statements for the first time in the second quarter of 2020.

Vonovia placed two bonds with a total volume of € 1 billion on March 31, 2020, with the bond placement being completed in early April. Two further bonds with a total volume of € 1.5 billion were placed on July 3, 2020. This means that Vonovia enjoys unrestricted access to the capital market even in times of the coronavirus pandemic.

Vonovia acquired a 2.6% stake in the Dutch Vesteda Residential Fund on June 26, 2020. Vesteda’s portfolio comprises more than 27,000 apartments in the middle-range price segment, mainly in the Randstad region in the Netherlands. The region is home to the major cities of Amsterdam and Rotterdam, among others. The stake has been acquired in a quest to gather direct practical experience on the Dutch market and compare it with Vonovia’s current markets.

The Annual General Meeting held on June 30, 2020, resolved to pay a dividend for the 2019 fiscal year in the amount of € 1.57 per share. During the subscription period, shareholders holding a total of 40.7% of the shares carrying dividend rights opted for the scrip dividend that had been offered as opposed to the cash dividend. As a result, 6,613,688 new shares were issued at a subscription price of € 52.438 and in a total amount of € 346.8 million. The Annual General Meeting was held as a virtual event for the first time, with shareholders able to follow the Annual General Meeting via a live stream.

The index issuer Stoxx Ltd. announced in early September that Vonovia would be included in the European blue chip stock index EURO STOXX 50, effective September 18, 2020. Since then, Vonovia has been the first and only residential real estate company ever to be part of this index, which is important for a large number of international index funds and certificates. The basis for the classification was the free float market capitalization at the end of August 2020.

Vonovia implemented a capital increase involving 17,000,000 new shares on September 8, 2020. The new shares were placed with institutional investors in the scope of a private placement by means of an accelerated book building procedure and have carried dividend rights since January 1, 2020. The shares were granted at a placement price of € 59.00 per share. The gross proceeds from the issue amount to € 1.0 billion.

On November 13, 2020, Vonovia announced that it was extending its partnership with the soccer club VfL Bochum 1848 prematurely until 2026. By continuing to hold the stadium naming rights, Vonovia will remain part of the VfL family for the next five years. This means that the second-league soccer team will continue to play its home games in the “Vonovia Ruhrstadion,” a stadium with a long tradition behind it.

At the beginning of December 2020, Vonovia acquired a residential portfolio comprising 1,057 apartments in Kiel from the Danish company H&L Ejendomme as part of the acquisition of a company. The portfolio was transferred in legal and economic terms on December 30, 2020.

Customer satisfaction, measured based on the Customer Satisfaction Index (CSI), improved by 5.0 percentage points in the fourth quarter of 2020, increasing by 9.1 percentage points as against the fourth quarter of 2019. All in all, the CSI was up by 8.6% on the average value for the previous year in 2020. Our customers gave us a much better score regarding the timely preparation of ancillary cost bills and in matters relating to the handling of renovation measures and repair work. These include, for example, the quality of defect rectification measures. Compared with the third quarter of 2020, the score we received for the availability of our telephone service hotline is slightly lower.

CSI (Customer Satisfaction Index)
The CSI is determined at regular intervals by means of systematic customer surveys and reflects how our services are perceived and accepted by our customers. The CSI is determined on the basis of points given by the customers for our properties and their neighborhood, customer service and commercial and technical support as well as maintenance and modernization management.