Annual Report 2019

Property Management Strategy

The core element of the property management strategy is the scalable management platform, which benefits primarily from its customer and region-oriented management, the Group-wide bundling of services in shared service centers, the appropriate automated systems, and cost-efficient operations. The aim of continuous improvements to the management platform is to improve the quality and efficiency of customer service. Handling the complexity of Vonovia’s large nationwide real estate portfolio is the focal point within this context. The “cost per unit” (cpu) is our benchmark. We use our management platform to manage the maintenance and modernization process, as well as procurement. As part of the further development, we keep a constant eye on digitalization developments to generate further optimization potential for our platform and our customer service. The Austrian and Swedish portfolios are managed by their own respective country-specific organizations. Both organizations aim to rival the standards set by the successful management platform that has already been established in Germany.

Maintenance covers the measures that are necessary to ensure that the property can continue to be used as intended over its useful life and that eliminate structural and other defects caused by wear and tear, age and weathering effects.