Sustainability Report 2020

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Our Roadmap


Vonovia has launched a sustainability roadmap for the structured implementation of its sustainability efforts. The topic of climate change and a climate-neutral portfolio (E) as well as the action areas of social responsibility (S) and governance (G) are of particular importance.

Our aim


Our goals





What we achieved in 2020









 Environment and climate









Carbon reduction in the property portfolio/energy-efficient modernization











Reduction of carbon intensity to 30 kg CO2e/m2 (in Germany)




  • Reduction of carbon intensity to 39.5 kg CO2e/m2 of rentable area (in Germany)

For the existing buildings in our portfolio, we aim to reduce carbon intensity annually and achieve a climate-neutral building portfolio by 2050.


Achievement of climate path in Germany (carbon intensity) and expansion to Sweden and Austria




  • Scientific climate path for Germany developed with binding annual interim targets


Maintain refurbishment rate
(in Germany) at around 3% on average




  • 2.9% refurbishment rate achieved (in Germany)









Renewable energies and energy mix









We are pushing the expansion of renewable energy generation in our neighborhoods.


5 MWp additional output per year from photovoltaic systems




  • Further expansion of photovoltaic systems across our portfolio
  • The number of turbines increased from 295 (output: 10.2 MWp) to 424 (output 15.9 MWp)

We provide future-fit mobility concepts in our neighborhoods.


Installation of up to 10,000 wallboxes following tenant demand




  • Investment in the development and expansion of public charging stations for electromobility
  • Electric vehicles made available within the framework of car sharing schemes









 Sustainable construction and development









Sustainable construction and refurbishment









In construction and conversion projects, we pay attention to optimized energy efficiency and environmentally conscious construction methods.


Reduction in average primary energy demand for new buildings to 33 kWh/m2




  • Average primary energy demand of new buildings of 35.7 kWh/m2 in 2020
  • 85.9% of new buildings completed in Germany in 2020 in energy class A/A+ (≤ 50 kWh/m2)









 Society and contribution to urban development









Community development and contribution to infrastructure









We carry out neighborhood development projects with cities and municipalities with the aim of improving infrastructure and social cohesion.


Holistic orientation of future community development projects while taking into account our climate protection goals




  • 14 community development projects with around 8,000 residential units under implementation
  • Vonovia community academy established
  • Funding framework and social projects expanded despite pandemic (around € 1.5 million invested)









 Homes and customers









Living at fair prices











Keep modernization affordable: Continue the voluntary commitment to limit the allocation of modernization costs to € 2/m2




  • Hardship management scheme continued successfully
  • 724 positive decisions reached out of 1,017 hardship cases; average allocation € 1.24/m2

We offer everyone a chance to have a home at a fair price.


Maintain special protection for people over 70




  • Over-70s arrangement to ensure affordable housing for tenants aged over 70 continued
  • 164 positive decisions out of 346 requests









Homes that meet people’s needs and transformation due to demographic change









Every year, we modernize 30% of our newly rented apartments to meet the needs of an aging society.


Proportion of new rentals in Germany that are barrier-free, (partially) modernized apartments: approx. 30% annually




  • Proportion of new rentals that are barrier-free, (partially) modernized apartments: 30.1% achieved (10,300 apartments)









Customer satisfaction and service quality









We are continuously expanding our digital channels and offering extended accessibility. We regularly carry out customer satisfaction surveys.


Increase in customer satisfaction by 2 percentage points




  • 8.6% increase in customer satisfaction (in Germany)
  • Improving the quality of communication and service by expanding the customer app with additional self-service functions









 Corporate culture and employees









Appeal as an employer









We want to be perceived as an attractive, trustworthy and forward-looking employer. We regularly carry out employee surveys to improve our performance.


Increase in employee satisfaction by 5 percentage points




  • Around 1,000 new recruits, despite and during the coronavirus pandemic
  • Training rate at 5.0% (in Germany)
  • New measures identified as part of structured follow-up process to 2019 employee survey









Approach to diversity and equal opportunities









We make sure that we take active measures to support women and to open up opportunities for them to assume management and technical roles.


Proportion of women in management positions at 26%




  • Target for the proportion of women in management positions extended to the entire Group
  • Gender pay gap at management level* < 4%









 Corporate governance and responsible business practices









Governance and compliance









We are a trustworthy and reliable partner. It goes without saying that all of our employees comply with laws and regulations.


Continue to avoid misconduct through consistent preventative measures




  • Sustainability index (SPI) introduced with relevance for remuneration at board and management levels
  • Anti-corruption, money laundering prevention and whistleblowing policies introduced
  • Vonovia Declaration of Respect for Human Rights published
  • Joining the UN Global Compact









 Future viability and capital market









Attractiveness on the capital market









We are pursuing the goal of transparently presenting our sustainability performance to the capital market. One way we are doing this is by participating in relevant ESG ratings.


In relevant ESG ratings we aim to maintain or improve our performance




  • Good ESG rating performance in all relevant ratings
  • Green Bond Framework published and first green bond issued (March 2021)

* Management level includes first and second management level below the Management Board.


 Target achieved  Under implementation


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