Property Management Strategy
The core element of the property management strategy is the sophisticated, scalable management platform which benefits primarily from its customer-oriented local business units, the Group-wide bundling of services in shared service centers, the appropriate automated systems designed to deal with mass processes, and cost-efficient operations. The aim of continuous improvements to the management platform is to improve the quality and efficiency of customer service. Mastering complexity is the top priority within this context. The cost per unit (cpu) is our benchmark. We use our management platform to manage the maintenance and modernization process as well as procurement. As part of the further development of the platform and its processes, we keep a constant eye on digitization developments to generate further optimization potential for our platform.