Efficiency is one of the core elements of Vonovia’s business model. However, we also continuously seek out opportunities to increase our level of resource efficiency and reduce our impact on the environment in our business processes.

Management Approach: Focus on Resource Efficiency and Conservation of Resources


Efficiency plays a key role in all of Vonovia’s business areas: for the management of our portfolio and support for our customers, for maintenance and modernization measures.

Our craftsmen’s organization is a key aspect of our business activities and our customer service. We intend to further increase our capacities in this area in the future. Moreover, the level of availability and the response time of our craftsmen’s organization will at least remain at their current high levels, since these two factors have a key impact on customer satisfaction. The mobility of our craftsmen and optimization of the related support processes are key aspects in order to enable this goal (see Transportation and Logistics).

Icon – Resource-Conserving Processes (icon)Icon – Resource-Conserving Processes (icon)

Our craftsmen’s mobility is ensured, above all, through the considerable size of our vehicle fleet. Our technical service accounts for around 3,500 cars, while Vonovia’s total fleet comprises more than 4,000 vehicles. The number of kilometers driven (approx. 30,000 km/year/vehicle) and the vehicle fleet’s CO2 emissions are accordingly high. The area of transportation and logistics is thus particularly significant for conserving resources and optimizing processes. To improve our use of resources and reduce our environmental impact, Vonovia is therefore closely addressing its vehicle fleet and the number of kilometers driven:

The condition of the vehicles plays a key role. Vonovia thus relies upon modern vehicles and regular maintenance in order to optimize the efficiency of its vehicle fleet (see Transportation and Logistics). At 22.6 months, the average age of our overall fleet is less than two years old. Each vehicle is generally ordered with a navigation system, allowing the user to select the best possible route and avoid detours. Vonovia also uses travel optimization and centralization to ensure that no empty trips are made, distances are kept as short as possible, and vehicles are more consistently used to capacity. This helps reduce the number of kilometers driven and thus also CO2 emissions.

As a further measure to reduce the use of resources in its own business processes and to increase efficiency, Vonovia has identified various opportunities for energy savings in the administrative buildings which it itself uses. These energy-saving measures are being implemented within the scope of its ongoing property management (see Business Operations).