Management Approach: Neighborhoods which Are Fit for the Future Increase Customer Satisfaction and Apartments’ Appeal

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Since we manage our apartments in more or less contiguous settlements, as a rule, we can influence not only individual apartments but also the atmosphere in our neighborhoods. We take advantage of this opportunity through targeted neighborhood care and development.

The advantages that result from our commitment to the neighborhoods are diverse and extend beyond utility to our customers: The entire community – all the way to the municipal level – benefits from a good atmosphere.

We must develop customized concepts for the individual neighborhoods. These include energy-efficient modernization, creating a safe, relaxing and green environment, and supporting social amenities such as schools and sports clubs.

A key concept for our activities in the area of neighborhood work is “cooperation:” We work with public and private sector institutions, established interest groups and spontaneously formed working groups. In the process, our goal is always the same: a livable environment for our customers and long-term development of our neighborhoods.

For further information, please see: www.vonovia.de/ueber-vonovia/verantwortung/quartiersentwicklung

Among the Measures in Neighborhood Care are:

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Design and Maintenance of Parks

Our more than 300 gardeners care for an area encompassing 5,740,000 m2 in our total portfolio.

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Tree Care

More than 222,000 trees provide shade to people on our land. We monitor their health condition during routine inspections.

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Playground Maintenance

Across Germany, Vonovia maintains more than 1,000 playgrounds, on which children can play.

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Regular Local Presence

Our local employees get involved in the individual neighborhoods and are reliable contacts for our tenants.

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Energy-Efficient Renovation Work, Painted Facades, Renovated Windows

Vonovia develops customized concepts for the individual neighborhoods. We implement the construction measures with our craftsmen.